Shipping & Delivery Policy

At Swissco Watch, we aim to process and deliver your orders safely and within the estimated delivery timeframe.

This Shipping & Delivery Policy explains how your order is processed, shipped and delivered when you purchase products from https://swisscowatch.in/.

1. Order Processing

Orders are generally processed after successful order confirmation and payment verification.

Orders may take approximately 1–3 business days to be processed and dispatched.

Processing time may be longer during:

  • Sales and promotional periods

  • Festive seasons

  • Public holidays

  • High order volumes

  • Unforeseen operational circumstances

Once your order has been dispatched, you may receive shipping or tracking information through the contact details provided during checkout.

2. Delivery Time

After dispatch, delivery generally takes approximately 3–7 business days, depending on the delivery location and courier service.

Estimated delivery time may vary depending on:

  • Delivery location

  • Courier availability

  • Weather conditions

  • Public holidays

  • Remote or difficult-to-service locations

  • Operational delays

  • Unforeseen circumstances

The delivery timelines shown on the website are estimates and are not guaranteed delivery dates.

3. Shipping Locations

We currently aim to deliver orders to serviceable locations across India.

Availability of delivery may depend on the PIN code entered during checkout.

If a particular location is not serviceable by our available courier partners, we may contact you regarding the order.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your order.

Shipping charges may vary depending on:

  • Delivery location

  • Order value

  • Promotional offers

  • Shipping method

  • Other applicable factors

If free shipping is available for a particular order or promotional period, the applicable terms will be displayed on the website.

5. Order Tracking

Once your order has been dispatched, tracking information may be shared with you through email, SMS, WhatsApp or other available communication channels.

You can use the tracking information provided by the courier to check the status of your shipment.

Tracking information may take some time to become active after the shipment has been handed over to the courier.

6. Delivery Attempts

The courier partner may make multiple delivery attempts before returning an undelivered shipment to us.

Please ensure that:

  • Your shipping address is complete and accurate.

  • Your phone number is correct and reachable.

  • Someone is available to receive the package.

  • You respond to calls or messages from the delivery partner when required.

Swissco Watch is not responsible for delivery failure caused by incorrect or incomplete address information or customer unavailability.

7. Incorrect Address

Customers are responsible for providing accurate delivery information at the time of placing an order.

Please carefully check your:

  • Name

  • House/Flat number

  • Street/locality

  • City

  • State

  • PIN code

  • Contact number

If an incorrect address is provided and the shipment has already been dispatched, we may not be able to change the delivery address.

Additional shipping charges may apply if re-shipment is required due to an incorrect address provided by the customer.

8. Delayed Delivery

Although we make reasonable efforts to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control.

These may include:

  • Courier delays

  • Weather conditions

  • Natural disasters

  • Public holidays

  • Transportation disruptions

  • Strikes

  • Government restrictions

  • High shipment volumes

  • Incorrect address information

  • Customer unavailability

  • Other unforeseen circumstances

Swissco Watch shall not be responsible for delays caused by events outside our reasonable control.

9. Damaged Package

If you receive a package that appears visibly damaged, opened or tampered with, please:

  1. Check the condition of the package before accepting it, where possible.

  2. Take photographs or video of the package.

  3. Contact Swissco Watch as soon as possible.

  4. Provide your order number and supporting photographs/videos.

If the product inside is damaged, please refer to our Return, Replacement & Cancellation Policy.

10. Missing or Incorrect Product

If you receive:

  • A wrong product

  • A missing product

  • A missing accessory

  • A product different from your order

please contact us within 48 hours of delivery.

We may request photographs, videos, packaging details and other information to verify the issue.

Eligible cases will be handled according to our Return, Replacement & Cancellation Policy.

11. Cash on Delivery

Where Cash on Delivery (COD) is available, the applicable COD option and any associated charges will be displayed at checkout.

COD availability may depend on the customer’s PIN code, order value, courier availability and other factors.

Swissco Watch reserves the right to restrict COD availability for certain locations or customers where repeated delivery refusals or unsuccessful COD deliveries occur.

12. Failed Delivery / Returned Shipment

An order may be returned to Swissco Watch by the courier if:

  • The customer is unavailable after multiple delivery attempts.

  • The address is incorrect or incomplete.

  • The customer refuses to accept the shipment.

  • The PIN code is not serviceable.

  • The courier is unable to complete delivery for other valid reasons.

If a shipment is returned because of an incorrect address, refusal or customer unavailability, re-shipping may be subject to additional shipping charges.

13. Delivery to Remote Areas

Orders to remote, rural or difficult-to-service locations may require additional delivery time.

Courier availability and delivery timelines may vary depending on the PIN code.

14. Order Cancellation Before Dispatch

Customers may request cancellation before their order is dispatched.

Once an order has been dispatched, cancellation may not be possible.

For more information, please refer to our Return, Replacement & Cancellation Policy.

15. Contact Us

For questions regarding shipping or delivery, please contact:

Swissco Watch

Address: Narayan Vihar, Jaipur, Rajasthan, India

Phone: +91 63770 55876

Email: swisscowatches@gmail.com

Website: https://swisscowatch.in/

When contacting us about a shipment, please provide your order number so that we can assist you more quickly.