Privacy Policy

At Swissco Watch (“Swissco”, “we”, “us”, or “our”), we respect your privacy and are committed to protecting the personal information you provide while using our website https://swisscowatch.in/.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your personal information.

By accessing or using our website, placing an order, creating an account, or contacting us, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you use our website or place an order, we may collect the following information:

Personal Information

  • Full name

  • Mobile number

  • Email address

  • Billing address

  • Shipping/delivery address

  • City, State, PIN code and Country

  • Information provided when you contact our customer support

  • Account login information, where applicable

Order Information

When you purchase products from us, we may collect information related to:

  • Products purchased

  • Order number

  • Billing and shipping details

  • Payment status

  • Delivery information

  • Return, replacement or cancellation information

Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages visited

  • Time spent on the website

  • Referring website or source

  • Website usage and interaction information

This information may be used to improve website performance, security and user experience.

2. How We Use Your Information

We may use the information collected from you to:

  • Process and fulfil your orders

  • Confirm and communicate your orders

  • Arrange shipping and delivery

  • Provide customer support

  • Process returns, refunds and replacements

  • Respond to your enquiries

  • Manage your customer account

  • Send important service-related notifications

  • Improve our products, website and services

  • Personalise your shopping experience

  • Detect and prevent fraudulent or suspicious activities

  • Maintain website security

  • Comply with applicable legal and regulatory requirements

We may also send promotional communications, offers and updates where you have provided the appropriate consent.

3. Payment Information

Payments made through our website may be processed through third-party payment gateways.

Swissco Watch does not intentionally store sensitive payment credentials such as your complete debit/credit card number, CVV or UPI PIN on its own servers.

Payment information is handled by the applicable payment service provider according to its own privacy and security policies.

You should review the privacy policy of the relevant payment provider for information about how your payment information is processed.

4. Sharing of Information

We do not sell or rent your personal information.

We may share necessary information with trusted third-party service providers only when required to provide our services, including:

  • Shipping and courier partners for delivery

  • Payment gateway providers for processing payments

  • Website hosting and technical service providers

  • Analytics and website performance providers

  • Customer support/service providers

  • Government authorities or law-enforcement agencies where required by law

Third parties receiving your information are expected to use it only for the purposes for which it has been provided or as required by applicable law.

5. Cookies

Our website may use cookies and similar technologies to improve website functionality and user experience.

Cookies may help us:

  • Remember your preferences

  • Keep products in your shopping cart

  • Understand how visitors use our website

  • Improve website performance

  • Provide relevant marketing or advertising where applicable

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

6. Marketing Communications

If you have opted to receive promotional communications, we may contact you through email, SMS, WhatsApp or other available communication channels regarding:

  • New products

  • Offers and discounts

  • Special promotions

  • Festive campaigns

  • Other Swissco Watch updates

You may unsubscribe from promotional communications at any time by contacting us or using the unsubscribe option provided in the communication.

Transactional messages related to an order, payment, shipping, delivery or customer support may still be sent when necessary.

7. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction.

However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure.

Therefore, while we make reasonable efforts to protect your information, we cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Fulfil the purposes for which it was collected

  • Complete orders and provide customer support

  • Maintain business and transaction records

  • Comply with applicable legal, accounting and tax requirements

  • Resolve disputes and enforce our agreements

When information is no longer required, we may securely delete or anonymise it.

9. Third-Party Links

Our website may contain links to third-party websites, payment providers, social media platforms or other external services.

Swissco Watch is not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policies of those websites before providing them with your personal information.

10. Children’s Privacy

Our website is not intended for children under the age of 18.

We do not knowingly collect personal information from children.

If you believe that a child has provided personal information to us without appropriate parental or guardian consent, please contact us so that we can take appropriate action.

11. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

  • Request information about the personal data we hold about you

  • Request correction of inaccurate information

  • Request deletion of personal information where legally permitted

  • Withdraw consent where processing is based on consent

  • Opt out of promotional communications

  • Raise a privacy-related complaint or concern

To exercise any applicable privacy rights, please contact us using the details provided below.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services or applicable laws.

Any updated version will be published on this page with a revised “Last Updated” date.

We encourage you to periodically review this page for the latest information about our privacy practices.

13. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy, please contact us:

Swissco Watch

Address: Narayan Vihar, Jaipur, Rajasthan, India

Phone: +91 63770 55876

Email: swisscowatches@gmail.com

Website: https://swisscowatch.in/

We will make reasonable efforts to respond to privacy-related enquiries within a reasonable period.