Return, Replacement & Cancellation Policy

Effective Date: 7 September 2026
Last Updated: 7 September 2026

At Swissco Watch, we aim to provide you with quality watches and a smooth shopping experience. If you receive a product that is damaged, defective or different from what you ordered, we will assist you with a replacement in accordance with this policy.

Please read this policy carefully before placing an order.

1. Return & Replacement Policy

We accept replacement requests only in cases where:

  • The watch arrives damaged or physically broken.

  • The watch has a manufacturing defect.

  • You receive a different product from the one ordered.

  • A product or accessory included in your order is missing.

  • The product received does not match the product ordered due to an error on our part.

For eligible cases, Swissco Watch may provide a replacement of the same product, subject to product availability.

2. Change of Mind

We do not accept returns or exchanges simply because you have changed your mind or no longer want the product.

Returns or replacements will not normally be accepted for:

  • Change of mind.

  • Wrong product selected by the customer.

  • Wrong size or variant selected by the customer.

  • Product colour preference.

  • Minor differences in colour or appearance due to screen settings.

  • Normal wear and tear.

  • Minor scratches or marks caused after delivery.

  • Damage caused by misuse, accident or improper handling.

  • Damage caused by water or moisture where the product is not covered for such damage.

  • Products that have been modified, repaired or tampered with by the customer or an unauthorised person.

3. Reporting Damaged or Defective Products

Any damage, defect or incorrect product must be reported within 48 hours of delivery.

Please contact us at:

Email: swisscowatches@gmail.com
Phone: +91 63770 55876

Please provide:

  • Order number

  • Customer name

  • Contact number

  • Clear photographs of the product

  • Clear photographs of the outer packaging

  • A short description of the issue

  • Unboxing video, where available

For transit-damage claims, an unboxing video showing the sealed package before opening is strongly recommended and may be requested to help verify the claim.

4. Verification of Replacement Request

After receiving your complaint and supporting information, our team will review the request.

We may ask for additional photographs, videos or other information to verify the issue.

A replacement request will be approved only after the product and reported issue have been verified.

5. Replacement Process

If your claim is approved:

  1. We will confirm the replacement request.

  2. The defective, damaged or incorrect product may need to be returned.

  3. Where the issue is attributable to Swissco Watch or the shipping process, we will arrange the applicable return/replacement process.

  4. A replacement product will be dispatched subject to availability.

Replacement delivery timelines may vary depending on the delivery location and courier service.

6. If Replacement Is Not Available

If the same product is unavailable, we may offer:

  • A similar product of comparable value, subject to your approval; or

  • A refund of the eligible amount paid for the affected product.

The applicable resolution will be communicated to the customer before processing.

7. Refund Policy

Refunds will generally be applicable only where:

  • A valid damaged/defective/incorrect product claim is approved; and

  • Replacement is not possible; or

  • An order is cancelled by Swissco Watch due to product unavailability or another valid reason after payment has been received.

Refunds will normally be processed to the original payment method, wherever technically possible.

For eligible refunds, processing time may depend on the payment gateway or financial institution.

8. Order Cancellation

Customers may request cancellation of an order before the order has been dispatched.

To request cancellation, contact us as soon as possible with your order number.

Once an order has been dispatched, cancellation may not be possible.

If a cancellation request is successfully approved before dispatch, the eligible amount will be refunded according to the applicable payment method and refund process.

9. Cancellation by Swissco Watch

Swissco Watch reserves the right to cancel an order in circumstances including:

  • Product being unavailable.

  • Incorrect product pricing due to a technical or typographical error.

  • Incorrect or incomplete customer information.

  • Suspected fraudulent activity.

  • Delivery restrictions.

  • Technical or system errors.

  • Other circumstances where fulfilment of the order is not reasonably possible.

If payment has already been received for an order cancelled by Swissco Watch, the applicable amount will be refunded.

10. Products Not Eligible for Replacement

A replacement request may be rejected where:

  • The request is submitted after the applicable reporting period.

  • The product has been used improperly.

  • The product has been physically damaged after delivery.

  • The watch has been opened, modified or repaired by an unauthorised person.

  • Damage is caused by accidental impact or mishandling.

  • The product is returned without required accessories or packaging where such items are necessary for verification.

  • The issue is caused by normal wear and tear.

  • The customer has caused the reported damage.

11. Watch Straps, Batteries & Normal Wear

Watch straps, batteries and other components that naturally wear over time may not be considered manufacturing defects unless specifically covered by the applicable product warranty.

Normal scratches, fading or deterioration resulting from regular use are generally not eligible for replacement.

12. Warranty

If a particular Swissco Watch product carries a warranty, the warranty period and applicable conditions will be mentioned on the relevant product page, product packaging or warranty documentation.

Warranty coverage may vary depending on the product.

Warranty does not normally cover damage caused by:

  • Accidental impact

  • Improper use

  • Unauthorised repair or modification

  • Normal wear and tear

  • Scratches

  • Water or moisture damage where not covered

  • Damage caused by misuse or negligence

13. Failed or Refused Delivery

Customers are responsible for providing accurate shipping details and being available to receive the order.

If delivery fails because of:

  • Incorrect address

  • Incomplete address

  • Incorrect phone number

  • Customer unavailability

  • Customer refusal to accept the parcel

additional shipping charges may apply if the customer requests re-dispatch.

For Cash on Delivery orders that are repeatedly refused or returned without a valid reason, Swissco Watch may restrict COD availability for future orders.

14. Exchange Policy

We do not provide exchanges solely because a customer changes their mind or selects an incorrect product, size or variant.

Exchanges/replacements may be considered only for eligible damaged, defective or incorrect products as described in this policy.

15. Contact Us

For any return, replacement, cancellation or refund-related query, please contact:

Swissco Watch

Address: Narayan Vihar, Jaipur, Rajasthan, India

Phone: +91 63770 55876

Email: swisscowatches@gmail.com

Website: https://swisscowatch.in/

When contacting us regarding an order, please provide your order number so that we can assist you efficiently.